GLOBAL LUXURY OFFICE SUPPORT TEAM
LANE LYON and KAREN RICCI
MANAGING BROKERS, GLOBAL LUXURY OFFICE
Lane Lyon and Karen Ricci are the esteemed branch managers of the Coldwell Banker Global Luxury Denver Office, located in the heart of Cherry Creek. Together, they bring a wealth of experience and expertise to the team, making them a formidable duo in the luxury real estate market.
Lane and Karen are renowned for their exceptional leadership, innovative spirit, and coaching excellence. Their visionary approach and unwavering dedication to fostering a culture of distinction have made them prominent figures in the industry.
Their leadership style is defined by their ability to inspire and empower their team. They are devoted to nurturing the professional growth of the real estate agents at the Global Luxury Office by providing them with the tools, guidance, and support they need to excel. Their innovative mindset drives creativity and strategic thinking, ensuring that the Global Luxury Office remains at the pinnacle of the luxury real estate market.
Why Coldwell Banker Global Luxury Office?
Inspiring Leadership: Under the joint guidance of Karen Ricci and Lane Lyon, agents are motivated to reach their highest potential. Their ability to lead by example and their steadfast commitment to excellence create an environment where success is the standard.
Comprehensive Coaching and Mentorship: Karen and Lane's coaching skills are unparalleled. They offer personalized mentorship and professional development opportunities tailored to the unique needs of each agent. Their hands-on approach ensures that agents receive the support they need to thrive in a competitive market.
Innovative Tools and Resources: The Global Luxury Office is equipped with state-of-the-art technology and marketing tools that streamline the real estate process and elevate client service. Their forward-thinking approach ensures that agents have access to the finest resources available.
Collaborative and Supportive Culture: The Global Luxury Office is known for its collaborative and supportive work environment. Their combined leadership fosters a sense of community and teamwork, making it an ideal place for agents to grow both personally and professionally.
Creative Environment: Together they cultivate a creative culture that encourages agents to think strategically and innovatively. This approach not only enhances their business acumen but also empowers them to take ownership of their careers and achieve extraordinary results.
Affiliating with the Coldwell Banker Global Luxury Office means becoming part of a team led by two of the most respected figures in the industry. With Karen Ricci and Lane Lyon at the helm, agents are assured of a rewarding and successful career in luxury real estate, driven by innovation, excellence, and a commitment to professional growth.
OFFICE SUCCESS COACH TEAM
SUCCESS COACH
The In-Office Success Coach at the Coldwell Banker Global Luxury Office is a passionate and dedicated professional, providing unwavering support to agents and their businesses. With a rich background in customer service and a unique blend of creative and business development skills, the Success Coach brings a wealth of knowledge and enthusiasm to the role.
Commitment to Agent Success: At Global Luxury Denver, the Success Coach leverages diverse expertise to offer personalized coaching and strategic advice to agents. Playing a crucial role in helping them enhance their skills, grow their businesses, and achieve their professional goals, the Success Coach organizes and leads workshops, training sessions, and one-on-one coaching meetings, ensuring that every agent has the resources and support they need to thrive.
Promoting Innovation and Collaboration: Dedicated to helping agents utilize Coldwell Banker's advanced systems, tools, and programs to empower agents. Fostering a collaborative and supportive environment within the Global Luxury Office, the Success Coach is an invaluable part of the Coldwell Banker team. Innovative strategies and a commitment to continuous learning ensure that agents stay at the forefront of industry trends and best practices.
With their Success Coach at their side, agents at the Global Luxury Office can confidently navigate the luxury real estate market, supported by expertise, dedication, and a passion for their success.
TRISA, KATIE, CHRISTINE & TAMMY
DEAL OPERATIONS SPECIALIST TEAM
The Deal Operations Specialist Team at Coldwell Banker is dedicated to providing exceptional support to agents. With a wealth of knowledge and expertise, the team ensures smooth operations and assists agents with any commission-related questions. They prepare Commission Disbursement Authorizations (CDAs) and ensure agents get paid promptly at the table. Acting as a liaison between agents and title companies, the team facilitates clear and efficient communication, helping to streamline the transaction process.
Key Responsibilities and Expertise
The team plays a crucial role in ensuring smooth operations and providing exceptional support to agents. They assist with any commission-related questions, prepare Commission Disbursement Authorizations (CDAs), and ensure agents get paid promptly at the table. Acting as a liaison between agents and title companies, the team facilitates clear and efficient communication, helping to streamline the transaction process.
Comprehensive Support
The DOS team also manages agents' accounts receivable, offering invaluable assistance with financial inquiries and ensuring accuracy in transactions. Their commitment to providing top-notch customer service means that agents can rely on them for support with any questions they may have, from account details to navigating complex processes.
Dedication to Agent Success
As a dedicated team to the success of Coldwell Banker agents, their proactive approach and ability to address and resolve issues effectively make them an indispensable asset to the team. With their extensive experience and steadfast dedication, Coldwell Banker agents can trust that they have a knowledgeable and reliable partner in their corner, ready to support them in achieving their business goals.
COMPANY LEVEL SUPPORT TEAM
TODD MOIR
COLORADO MARKETING MANAGER
His ability to provide unparalleled support in marketing and client engagement is central to his role. He oversees a comprehensive suite of tools and resources, available through The Marketing Catalog, which he and his team of marketers deliver to agents.
Beyond tools and systems, Todd is instrumental in organizing and producing world-class events that benefit agents and foster their professional growth. His dedication to continuous improvement and innovation keeps him at the cutting edge of industry trends.
Todd’s commitment also extends to community involvement, reflecting Coldwell Banker’s values and positively impacting the Colorado community. His leadership and passion for real estate marketing inspire agents to achieve their best, embodying the company's core principles of integrity, trust, winning behaviors, professionalism, and excellence.
With Todd and his team leading marketing support, Coldwell Banker continues to provide exceptional service and innovative solutions, ensuring their agents thrive in the real estate industry.
JENNY MITTS
COLORADO SUCCESS COACH/RSS SUPERVISOR
As the Lead Success Coach and RSS Supervisor for Coldwell Banker Colorado, Jenny Mitts brings a wealth of experience and dedication to supporting real estate agents across all offices along the Front Range. With over six years at Coldwell Banker, Jenny has grown from assisting a few agents to leading the Success Coach team since 2024.
Jenny's journey began with the creation of the Success Coach position in 2020, and she has been pivotal in its development and expansion. A proud Colorado native and University of Colorado at Boulder alumna (Go Buffs!), Jenny moved to Denver in 2024 and has been passionately building the Success Coach team ever since.
The Success Coach role at Coldwell Banker is unique, offering personalized one-on-one coaching and support to real estate agents. Our team focuses on enhancing agents' business development skills, marketing strategies, and overall productivity, leading to increased sales and career success.
Coldwell Banker Success Coaches provide guidance in various areas, including:
- Utilizing CB tools
- Developing business strategies
- Implementing lead generation techniques
- Conducting market analysis
- Managing client relationships
- Building personal brands
We are committed to ongoing mentorship and accountability, ensuring that each agent achieves their goals and thrives in their real estate careers. Our services are designed to empower agents and help them succeed in the competitive real estate market.
TJ, LORI AND ALI
COLORADO CLIENT EXPERIENCE SERVICES TEAM
The Client Experience Services team at Coldwell Banker Colorado is dedicated to providing agents with unparalleled peace of mind and work/life balance. Acting as the hub of your deal, our team coordinates with all necessary parties to ensure a smooth and thorough process for you and your clients. Best of all, this service is available to agents at no additional cost!
What We Do
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- Coordination and Communication: We handle communication and coordination with consumers, title companies, lenders, and brokerage services, ensuring everything runs smoothly.
- Document Management: We collect, review, and file all necessary documents, track tasks and deadlines, and notify you of any outstanding required documents.
- Compliance and Deadlines: We calculate and track all deadlines, contingencies, notices, and addendums, follow up on earnest money deposits, confirm mortgage commitments and clear-to-close status, and ensure receipt of HOA or condo documents.
- Inspections and Closings: We confirm inspection schedules, coordinate title orders and clear-to-close statuses, review commission statements, and ensure closing checklists are completed.
Your Peace of Mind
While we are meticulously crossing “t’s” and dotting “i’s,” you can focus on closing more deals or even take that well-deserved vacation. Our specialists manage the non-licensed aspects of the contract-to-close process, always keeping you at the center of the transaction. This integrated approach allows you to concentrate on what you do best: winning listings, selling homes, and building customer relationships—without the hassle of coordinating third parties and chasing paperwork.
With the Client Experience Services team at your side, you can enjoy a seamless and efficient buying and selling process, ensuring satisfaction for both you and your clients.
WHAT MAKES THE OFFICE CULTURE
UNIQUE AND SPECIAL
The Prestigious Culture and Atmosphere at the Global Luxury Office
Welcome to the Coldwell Banker Global Luxury Office, located in the heart of Cherry Creek. This prestigious office is celebrated for its sophisticated and supportive environment, where integrity, collaboration, and continuous growth are the pillars of our culture. Cherry Creek, known for its affluent community and thriving real estate market, attracts discerning real estate professionals eager to excel in a high-end setting.
Key Elements of the Office Culture
Collaboration and Support: At the Global Luxury Office, agents thrive on a strong sense of camaraderie and teamwork. Our environment encourages everyone to support one another, share innovative ideas, and work together towards common goals. This cooperative spirit keeps our agents motivated and productive, making every day exciting and rewarding.
Commitment to Excellence: We pride ourselves on delivering Truly Remarkable Service. Our agents are dedicated to providing exceptional service to clients, ensuring that every real estate transaction is handled with the utmost professionalism and integrity. Excellence is our standard, and we strive to exceed it every day.
Professional Development: The Global Luxury Office offers numerous opportunities for professional growth and development. Agents have access to advanced training programs, continuing education courses, and resources that keep them ahead of industry trends and best practices. We're committed to helping our agents reach their full potential.
Community Engagement: Our office is deeply involved in local community initiatives and events. Agents and staff actively participate in community service projects, reflecting our commitment to giving back and making a positive impact on the community. Being part of the Global Luxury Office means being part of something bigger.
State-of-the-Art Facility: Our Global Luxury Office boasts a stunning, state-of-the-art facility equipped with the latest technology and modern amenities. This cutting-edge environment enhances productivity and provides a comfortable, inspiring space for agents to work and collaborate.
More Reasons Agents Excel at the Global Luxury Office
Mentorship Programs: New agents benefit from our robust mentorship programs, where experienced agents share their knowledge and expertise. This guidance helps new agents quickly gain confidence and develop the skills necessary to succeed in the industry.
Positive Work Environment: The Global Luxury Office is known for its positive and uplifting atmosphere. We celebrate each other's successes and provide encouragement during challenges. This supportive environment fosters a sense of belonging and motivates agents to perform at their best.
Marketing Support: Our office offers comprehensive marketing support, including professional photography, property marketing, social media strategies, and personalized marketing materials. This ensures that our agents can effectively promote their listings and attract potential buyers.
Innovative Technology: Agents have access to cutting-edge technology and tools that streamline their workflow and enhance their productivity. From advanced CRM systems to virtual tour software, we provide the resources needed to stay ahead in the competitive real estate market.
Networking Opportunities: Being part of the Global Luxury Office means having access to a vast network of industry professionals. We regularly host networking events, workshops, and seminars that allow agents to build valuable connections and stay informed about the latest market trends.
Health and Wellness Initiatives: We believe in the importance of overall well-being where we promotes health and wellness through various initiatives, such as fitness challenges, wellness workshops, and access to resources that support a healthy lifestyle.
Overall, the Coldwell Banker Global Luxury Office provides a nurturing and vibrant environment where agents can excel and achieve their career goals. We foster a culture of support, growth, and community involvement, making it an exceptional place for real estate professionals to thrive and succeed.
Join us and be part of a team where your career can truly soar.
