GLOBAL LUXURY OFFICE SUPPORT TEAM
KAREN RICCI & LANE LYON
CO-MANAGERS, COLDWELL BANKER GLOBAL LUXURY - CHERRY CREEK
As co-leaders of Coldwell Banker’s Global Luxury office in Cherry Creek, Karen Ricci and Lane Lyon are helping top agents grow serious real estate businesses—especially in Denver’s most competitive and high-end neighborhoods.
The Coldwell Banker Global Luxury office sits right in the heart of Denver’s luxury market and holds a commanding share of business in areas like Hilltop, Crestmoor, and Cherry Hills. It’s home to Coldwell Banker’s top-producing large team in Colorado, which consistently sells over $100 million annually. Simply put, this is where luxury gets done.
Karen brings more than 25 years of experience in real estate, with a background as a business owner, professional coach, and mentor to hundreds of successful agents. From running high producing teams to uncovering ways to find new business, she’s built a reputation for creating a culture where agents feel motivated and inspired in a way that is uniquely her own.
Lane brings over a decade of real estate experience following a career as a TV news reporter. That media background gives him and his agents an edge in branding, video marketing, and high-impact storytelling—skills that matter in today’s luxury market. He’s all about helping agents cut through the noise, market confidently, and grow their presence. Lane also serves as the company’s Global Luxury Ambassador – providing a roadmap for luxury agents along the entire Front Range on how to leverage the best resources when to comes to elite listings.
Together, Karen and Lane dedicate themselves to an office environment where top agents can grow, master state of the art tools and technology, are supported, challenged, and positioned to succeed in today’s high end market. If you’re ready to scale your luxury business with two leaders who are all-in on your growth, you’ll find your home at Coldwell Banker Global Luxury.
OFFICE SUCCESS COACH TEAM
SUCCESS COACH
The In-Office Success Coach at the Coldwell Banker Global Luxury Office is a passionate and dedicated professional, providing unwavering support to agents and their businesses. With a rich background in customer service and a unique blend of creative and business development skills, the Success Coach brings a wealth of knowledge and enthusiasm to the role.
Commitment to Agent Success: At Global Luxury Denver, the Success Coach leverages diverse expertise to offer personalized coaching and strategic advice to agents. Playing a crucial role in helping them enhance their skills, grow their businesses, and achieve their professional goals, the Success Coach organizes and leads workshops, training sessions, and one-on-one coaching meetings, ensuring that every agent has the resources and support they need to thrive.
Promoting Innovation and Collaboration: Dedicated to helping agents utilize Coldwell Banker's advanced systems, tools, and programs to empower agents. Fostering a collaborative and supportive environment within the Global Luxury Office, the Success Coach is an invaluable part of the Coldwell Banker team. Innovative strategies and a commitment to continuous learning ensure that agents stay at the forefront of industry trends and best practices.
With their Success Coach at their side, agents at the Global Luxury Office can confidently navigate the luxury real estate market, supported by expertise, dedication, and a passion for their success.
COLORADO CLIENT EXPERIENCE SERVICES TEAM
Client Experience Specialist Team at Coldwell Banker Colorado
Client Experience Specialists power Coldwell Banker Colorado’s Transaction Concierge offering, a specialized support model that provides comprehensive transaction assistance and peace of mind. Acting as the hub of your deal, our team of seasoned professionals manages the non-licensed aspects of the contract-to-close process to ensure a smooth transaction journey for you and your clients. Best of all, this service is available to Coldwell Banker Realty affiliated agents at no additional cost!
What We Do
- Coordination and Communication: We handle communication and coordination with consumers, title companies, lenders, and brokerage services, ensuring everything runs smoothly.
- Document Management: We collect, review, and file all necessary documents, track tasks and deadlines, and notify you of any outstanding required documents.
- Compliance and Deadlines: We calculate and track all deadlines, contingencies, notices, and addendums, follow up on earnest money deposits, confirm mortgage commitments and clear-to-close status, and ensure receipt of HOA or condo documents.
- Inspections and Closings: We confirm inspection schedules, coordinate title orders and clear-to-close statuses, review commission statements, and ensure closing checklists are completed.
Your Peace of Mind
While we are meticulously crossing “t’s” and dotting “i’s,” so you can focus more on what you do best - like winning listings, selling homes and building customer relationships – and less on coordinating amongst third parties and chasing paperwork. With the Client Experience Specialist team at your side, you can enjoy a seamless and efficient buying and selling process for you and your clients.
COMPANY LEVEL SUPPORT TEAM
TAMMY MILLER
REGIONAL VICE PRESIDENT
Tammy Miller knows that real estate is all about people. With an impressive track record in leadership, management, and coaching, she has dedicated her career to guiding real estate professionals who are passionate about their work and their clients. As the Regional Vice President, Tammy oversees 11 offices and 1,200 agents from Fort Collins to Colorado Springs.
With 28 years of experience in real estate, Tammy has consistently demonstrated her passion for inspiring and coaching brokers to build successful careers. She holds a degree in Business Administration from Western State Colorado University and has been active in the real estate industry since 1997.
Tammy believes that strong relationships are the heart of effective leadership, both at work and at home. A proud Denver native, she married her high school sweetheart, and together with their five adult children and four grandkids, life is always a whirlwind of excitement! In her free time, Tammy loves nothing more than hitting the beach, traveling to new places, and enjoying quality moments with her family and their spoiled rescue dog, Haley.
For Tammy, culture is everything, and celebrating Coldwell Banker agents creates our “Culture of Awesomeness”. Tammy is incredibly proud of her leadership team and their unwavering commitment to helping agents build successful real estate careers. As Tammy puts it, "Leadership is about inspiring others to achieve their best and creating an environment where everyone can thrive." As the Regional Vice-President, she coaches managing brokers to lead Coldwell Banker's Colorado offices, fostering a network of professional support and leadership.
Coldwell Banker provides brokers with the tools, marketing support, coaching, and education needed to grow their businesses independently while being part of a supportive community. For Tammy, business development, coaching, and mentoring aren't just buzzwords; she has a solid plan to help agents reach their dreams. She finds joy in watching agents grow and succeed, knowing that with the right guidance and support, they can achieve anything they set their minds to. Tammy's dedication to helping others realize their potential is truly inspiring.
TODD MOIR
COLORADO MARKETING MANAGER
His ability to provide unparalleled support in marketing and client engagement is central to his role. He oversees a comprehensive suite of tools and resources, available through The Marketing Catalog, which he and his team of marketers deliver to agents.
Beyond tools and systems, Todd is instrumental in organizing and producing world-class events that benefit agents and foster their professional growth. His dedication to continuous improvement and innovation keeps him at the cutting edge of industry trends.
Todd’s commitment also extends to community involvement, reflecting Coldwell Banker’s values and positively impacting the Colorado community. His leadership and passion for real estate marketing inspire agents to achieve their best, embodying the company's core principles of integrity, trust, winning behaviors, professionalism, and excellence.
With Todd and his team leading marketing support, Coldwell Banker continues to provide exceptional service and innovative solutions, ensuring their agents thrive in the real estate industry.
JENNY MITTS
COLORADO SUCCESS COACH SUPERVISOR
As the Success Coach Supervisor for Coldwell Banker Colorado, Jenny Mitts brings a wealth of experience and dedication to supporting real estate agents across all offices along the Front Range. With over six years at Coldwell Banker, Jenny has grown from assisting a few agents to leading the Success Coach team since 2024.
Jenny's journey began with the creation of the Success Coach position in 2020, and she has been pivotal in its development and expansion. A proud Colorado native and University of Colorado at Boulder alumna (Go Buffs!), Jenny moved to Denver in 2024 and has been passionately building the Success Coach team ever since.
The Success Coach role at Coldwell Banker is unique, offering personalized one-on-one coaching and support to real estate agents. Our team focuses on enhancing agents' business development skills, marketing strategies, and overall productivity, leading to increased sales and career success.
Coldwell Banker Success Coaches provide guidance in various areas, including:
- Utilizing CB tools
- Developing business strategies
- Implementing lead generation techniques
- Conducting market analysis
- Managing client relationships
- Building personal brands
We are committed to ongoing mentorship and accountability, ensuring that each agent achieves their goals and thrives in their real estate careers. Our services are designed to empower agents and help them succeed in the competitive real estate market.
WHAT MAKES THE OFFICE CULTURE
UNIQUE AND SPECIAL
